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Refund & Cancellation Policy

Last updated: April 4, 2026

At MyAcademyVault, we want every student, parent, and teacher to feel confident in their subscription. You may cancel your subscription at any time, effective immediately. Whether you receive a refund depends on how long you have been subscribed.

1. Cancellation Policy

You may cancel your subscription at any time with no cancellation fees and no questions asked. Cancellation takes effect immediately.

2. 30-Day Refund Grace Period (New Subscribers)

If you cancel within the first 30 days of your initial subscription start date, you are eligible for a pro-rated refund for the unused portion of your current billing period:

  • Monthly plans: Pro-rated refund for the remaining unused days in your current billing cycle. For example, if you cancel 10 days into a 30-day cycle, you receive a refund for the remaining 20 days.
  • Annual plans: Pro-rated refund for the remaining unused months. For example, if you cancel 2 weeks into a 12-month plan, you receive a refund for approximately 11 months.
  • Refunds are processed within 5-10 business days to the original payment method.

3. After 30 Days

After 30 days from your original subscription start date, no refunds are issued. However, you can still cancel at any time. When you cancel after 30 days:

  • Your access to paid features continues until the end of your current billing period.
  • No further charges will be made after the current period ends.
  • Your access to premium features will end at the close of the current billing period.

4. Refund Processing

  • All refunds are issued to the original payment method used for the subscription purchase.
  • Refunds are typically processed within 5-10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  • You will receive an email confirmation when your refund has been processed.

5. How to Cancel Your Subscription

You can cancel your subscription at any time using either method:

  • Through your account: Go to Settings → Subscription → Manage Subscription. Your cancellation will be processed immediately.
  • Through Stripe: Use the billing portal link in your subscription confirmation email to manage or cancel your plan directly through Stripe.

If you cancel within 30 days, your access ends immediately and your pro-rated refund is processed. If you cancel after 30 days, your access continues until the end of the current billing period.

6. Exceptions

  • Refunds are not available for accounts that have been terminated for violating our Terms of Service.
  • Promotional or discounted subscriptions may have different refund terms, which will be stated at the time of purchase.
  • We reserve the right to deny refund requests that appear fraudulent or abusive (e.g., repeated sign-ups and cancellations to exploit the refund policy).

7. Chargebacks and Bank Disputes

We strongly encourage you to contact us at [email protected] before filing a chargeback or dispute with your bank or credit card company. We resolve most billing issues within 24-48 hours.

  • Account suspension: Filing a chargeback without first contacting us may result in immediate suspension of your account and loss of access to all content and progress.
  • Chargeback fees: If a chargeback is filed and later found to be invalid, you are responsible for the original charge plus any chargeback fees (typically $15-$25) incurred by MyAcademyVault.
  • Fraud prevention: Fraudulent chargebacks may be reported to applicable authorities and collection agencies.
  • Reinstatement: Accounts suspended due to chargebacks will not be reinstated until all outstanding amounts and fees are resolved.

8. Free Trial

Every new MyAcademyVault account starts with a 14-day free trial with full access to all features. No payment information is required during the trial period, and there is nothing to refund or cancel before the trial ends. At the end of the 14-day trial, a paid subscription is required to continue. If you do not subscribe, your access to premium features will end automatically — no charge is made.

9. Children's Accounts (COPPA)

For accounts created for children under 13, parents or guardians who manage the account are responsible for subscription and refund decisions. Parents may request cancellations and refunds on behalf of their child's account by contacting us at [email protected].

10. Contact Us

If you have questions about our refund policy or need assistance with billing, please contact us:

This refund policy is part of our Terms of Service. By subscribing to MyAcademyVault, you agree to the terms outlined in this policy.